The properties are all offered as self-catering. This means that some essentials are left ready for your arrival, but all further provisions are your responsibility to bring or purchase.

Usually the following items are available inside the property:

• 1 x toilet roll
• 1 x bin bag
• 1 x tea towel.

Each individual property page will detail the maximum occupancy of the property. The number of guests in your party must not exceed the maximum occupancy of the property.

Please note that no properties will allow groups of singles, or under 18’s.

Each individual property page will detail whether dogs are permitted, and what, if any, charges are made per dog.

Please check the ‘need to know’ section within the individual property page.

Short breaks are offered in most cottages as a percentage of the weekly tariff. These are usually only offered out of season, in bands one, two or three. It may not always be visible on the calendar when short breaks are available so please get in touch to check the availability.

Smoking is strictly prohibited in all of our holiday properties.

Please see the specific property description. Most holiday properties will provide wifi – for more information click on the ‘need to know’ tab in the property of your choice.

Please see the specific property description. If the property provides linen & towels, this will be detailed within the ‘need to know’ section. Please note that some properties provide linen, but not towels, so it is important to check this section carefully.

Please see the specific property description. If the property has parking this will be detailed within the ‘need to know’ section.

We require a 25% deposit to secure your booking.

The Guests are responsible for and agree to reimburse to the owner and Cornish Holiday Cottage all costs incurred by the owner and/or us as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. The owner and/or we can ask for an extra payment from you to cover any such costs. The owner expects the accommodation to be left in a reasonable state on departure. If in the owner’s or caretaker’s opinion, additional cleaning is required, you will be liable to the owner for the cost of this cleaning. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the owner/key holder immediately.

Please log-in to your online account where you will find the facility to pay your balance online using a credit or debit card. Alternatively, please contact one of our team on 01841 550998 to pay over the telephone, or by bank transfer.

Unless this has been expressly agreed prior to the start of your holiday, unfortunately we cannot arrange earlier check-in times than advertised. Our housekeepers are often working to maximum capacity during the changeover periods, and will struggle to prepare your holiday home to the correct standard without allocation of the required period of cleaning time.

If you cancel your holiday in more than six weeks prior to the arrival date of the booking, we will refund 75% of the cost of the total tariff (equates to ’The Balance’).

This means you will forfeit the 25% deposit. If you cancel your holiday in less than six weeks prior to the arrival date of the booking, we will make a discretionary percentage based charge against the days remaining before the arrival date of the booking.

If you cancel your holiday in less than fourteen days prior to the arrival date of the booking, no refunds will be made.

In addition to the charges detailed above, the Agent shall make a charge of £50.00 to cover administrative works, for each cancelled booking.

Unfortunately we are unable to accept payments via American Express.

Whilst every attempt is made to ensure the interactive floor plans are accurate, we cannot guarantee that every floor plan will be exactly to scale. Please refer to the images attached to the floor plan for another example. As well as this the layout of properties may change from time to time.

Please contact us to report any damages. For minor damages please try to replace as appropriate. For instance, if you break a glass or item of crockery, please try to replace this with a similar product. For advice please call us 01841 550998. Larger breakages/damages may be accounted for within your £250 security deposit.

Please let us know by contacting a member of the team on
hello@cornishholidaycottage.com or 01841 550998.

Please don’t leave it to the last day of your holiday to report any problems to us, as we will no longer be able to help.

Complaints Procedure

We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know straight away so we can help.

Any complaints about the holiday property or its contents, must be made immediately to the agent. The agent will take all reasonable steps to rectify any complaints reported.

hello@cornishholidaycottage.com

01841 550998

Important information

• Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
• Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint
•  
• Extortive review policy

In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.

Review extortion is a criminal offence.
Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a fake review which has been intentionally used to cause harm to the reputation of the company.

Yes – you can read full booking terms and conditions by clicking here.