We are committed to providing a professional service to all our guests. If you are dissatisfied with the holiday accommodation, please let us know straight away so we can help.
Any complaints about the holiday property or its contents, must be made immediately to the agent. The agent will take all reasonable steps to rectify any complaints reported.
hello@cornishholidaycottage.com
Important information
- Neither the agent nor the property owner shall have any liability for any complaint submitted after the completion of the rental period.
- Neither the agent nor the property owner shall have any liability for any complaint where the guest has refused to comply with our attempts to correct the issues associated with the complaint.
Extortive review policy
In the event a guest threatens to post a negative review (or modify an existing review) to extort a benefit from the business (monetary refund or free services) the business will refuse the demands. We will document all evidence including emails, telephone calls and in-person meetings, and we will report the incident to law enforcement.
Review extortion is a criminal offence.
Cornwall Estates (Padstow) Limited (trading as Cornish Holiday Cottage) reserves the right to take Legal Action against any individual posting a fake review which has been intentionally used to cause harm to the reputation of the company.
Complaints Procedure
Please contact as soon as you are aware of the complaint. We will take all reasonable steps to rectify any complaints reported.
If you remain unsatisfied, please send us an email at hello@cornishholidaycottage.com, or write to us at 5 Broad Street, Padstow, PL28 8BS. We will investigate your complaint. This will normally be dealt with by a senior member of staff who will review your file and speak to the member of staff who dealt with you. A written outcome of our investigation confirming our final viewpoint on the matter will be sent to you within 15 working days of receipt of your complaint.