FAQs

Find answers to frequently asked questions here – if we’ve missed anything, please get in touch and let us know.

The properties are all offered as self-catering. This means that some essentials are left ready for your arrival, but all further provisions are your responsibility to bring or purchase.

Usually the following items are available inside the property:

  • 1 x toilet roll
  • 1 x bin bag
  • 1 x tea towel.

Each individual property page will detail the maximum occupancy of the property. The number of guests in your party must not exceed the maximum occupancy of the property.

Please note that no properties will allow groups of singles, or under 18’s.

Each individual property page will detail whether dogs are permitted, and what, if any, charges are made per dog.

Please check the ‘need to know’ section within the individual property page.

Short breaks are offered in most cottages as a percentage of the weekly tariff. These are usually only offered out of season, in bands one, two or three. It may not always be visible on the calendar when short breaks are available so please get in touch to check the availability.

Smoking is strictly prohibited in all of our holiday properties.

Please see the specific property description. Most holiday properties will provide wifi – for more information click on the ‘need to know’ tab in the property of your choice.

Please see the specific property description. If the property provides linen & towels, this will be detailed within the ‘need to know’ section. Please note that some properties provide linen, but not towels, so it is important to check this section carefully.

Please see the specific property description. If the property has parking this will be detailed within the ‘need to know’ section.

We require a 25% deposit to secure your booking.

The Guests are responsible for and agree to reimburse to the owner and Cornish Holiday Cottage all costs incurred by the owner and/or us as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. The owner and/or we can ask for an extra payment from you to cover any such costs. The owner expects the accommodation to be left in a reasonable state on departure. If in the owner’s or caretaker’s opinion, additional cleaning is required, you will be liable to the owner for the cost of this cleaning. You may need to check and sign an inventory of the property and its contents on arrival at the property. If you discover that anything is missing or damaged on arrival please notify the owner/key holder immediately.

Please log-in to your online account where you will find the facility to pay your balance online using a credit or debit card. Alternatively, please contact one of our team on 01841 550998 to pay over the telephone, or by bank transfer.

Unless this has been expressly agreed prior to the start of your holiday, unfortunately we cannot arrange earlier check-in times than advertised. Our housekeepers are often working to maximum capacity during the changeover periods, and will struggle to prepare your holiday home to the correct standard without allocation of the required period of cleaning time.

If you cancel your holiday in more than six weeks prior to the arrival date of the booking, we will refund 80% of the cost of the total tariff (equates to ’The Balance’).

This means you will forfeit the 20% deposit. If you cancel your holiday in less than six weeks prior to the arrival date of the booking, wewill make a discretionary percentage based charge against the days remaining before the arrival date of the booking.

If you cancel your holiday in less than fourteen days prior to the arrival date of the booking, no refunds will be made.

In addition to the charges detailed above, the Agent shall make a charge of £50.00 to cover administrative works, for each cancelled booking.

Unfortunately we are unable to accept payments via American Express.

Please contact us to report any damages. For minor damages please try to replace as appropriate. For instance, if you break a glass or item of crockery, please try to replace this with a similar product. For advice please call us 01841 550998. Larger breakages/damages may be accounted for within your £250 security deposit.

Please let us know by contacting a member of the team on
holidays@cornwallestates.co.uk or 01841 550998.

Please don’t leave it to the last day of your holiday to report any problems to us, as we will no longer be able to help.

You will have been provided with contact information within your arrival letter. Please use the contact details to contact us and explain how we can help you.

Yes – you can read full booking terms and conditions by clicking here.

Contact us